Terms &
Conditions.

By accessing, browsing, or using ExtractHelp's website (extracthelp.com) or any services offered by us, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and fully accept these Terms and Conditions. These Terms apply to all visitors, clients, and any other users of our services.

If you are entering into this agreement on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such a case, "you" refers to that entity.

ExtractHelp provides a comprehensive suite of data-driven services designed to help businesses grow through accurate, scalable, and reliable data solutions. Our core offerings include, but are not limited to:

• Web Scraping Services: Extraction of publicly available data from websites, business directories, e-commerce platforms, real estate portals, and other online sources into structured formats (CSV, Excel, JSON).
• Lead Generation: Building and verifying targeted B2B prospect lists, LinkedIn leads, decision-maker contacts, and verified business email and phone databases.
• Data Enrichment: Cleaning, verifying, deduplicating, and enriching existing client databases with missing or updated information including emails, phone numbers, and firmographic data.
• Automation Solutions: Development of custom Python scripts, workflow automations, API integrations, and data pipeline automation to eliminate manual processes.
• Data Analytics: Competitor price monitoring, market trend analysis, data visualization, and custom reporting services.
• Virtual Assistant Services: Data entry, internet research, CRM management, document processing, and administrative support.

All services are delivered based on project requirements communicated by the client. ExtractHelp reserves the right to modify, suspend, or discontinue any service at any time without notice, though we will make reasonable efforts to notify active clients of significant changes.

All orders placed with ExtractHelp are subject to acceptance and confirmation by our team. We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in pricing or product description, suspected fraudulent transactions, or if we determine a request violates our usage policies.

Prices displayed on our website are indicative. Final pricing is determined after evaluating your specific project requirements. Custom quotes are provided via email or our consultation call before any work begins.

All transactions are processed securely. ExtractHelp does not store your full credit card information. Applicable taxes (if any) will be the sole responsibility of the client based on their jurisdiction.

ExtractHelp is committed to delivering high-quality, accurate data within agreed timelines. Standard delivery for most projects falls between 24 and 72 hours from payment confirmation. Large-scale or complex projects may require additional time, which will be communicated clearly before order confirmation.

All data is delivered in your preferred format: CSV, Excel (XLSX), or JSON. We can also structure the data to match your CRM schema for seamless import. Delivery is made to the email address on file or via direct upload to a shared Google Drive or Dropbox folder as agreed.

In cases where project scope changes mid-delivery due to client requests, delivery timelines will be revised accordingly. Any scope changes must be confirmed in writing via email.

ExtractHelp stands behind the quality of our work and offers a fair refund policy designed to protect both our clients and our business. We are committed to making things right if we fall short of the agreed deliverables.

• Full Refund Eligibility: If ExtractHelp is unable to deliver the agreed data due to technical limitations not disclosed at the time of order, a full refund will be issued.
• Partial Refund: If partial delivery is made and the client is unsatisfied with the completeness of the dataset, a proportional refund may be negotiated based on the percentage of undelivered work.
• Revision First Policy: Before issuing any refund, ExtractHelp will offer a free revision or re-extraction to resolve any quality concerns. We ask that clients allow us to correct issues before requesting a refund.
• No Refund: Once data has been delivered and accepted (or if no complaint is raised within 3 business days of delivery), the project is considered complete and no refund will be issued.
• Non-Refundable: Rush delivery fees, consultation fees, and subscription payments for already-delivered data cycles are non-refundable.
• Change of Mind: Refunds are not provided if a client simply changes their mind after project initiation or if scope requirements were unclear or changed post-payment.

All refund decisions are at the sole discretion of ExtractHelp management and will be made in good faith based on the merits of each case. Processing time for approved refunds is 5–10 business days depending on your payment method.

Upon full payment and delivery of a completed project, the client is granted full ownership of the extracted and delivered dataset. ExtractHelp waives any proprietary claim over client-commissioned data deliverables once payment is confirmed and delivery is made.

The ExtractHelp name, logo, and all associated branding are registered trademarks of ExtractHelp. You may not use our brand assets, reproduce our content, or claim affiliation with ExtractHelp without prior written consent.

ExtractHelp takes data privacy seriously. Our full Privacy Policy is available at extracthelp.com/privacy-policy and is incorporated into these Terms by reference. By using our services, you also agree to our Privacy Policy.

When you contact us, place an order, or subscribe to our newsletter, we collect information you voluntarily provide (name, email, business details). This information is used solely to process your order, communicate with you, and improve our services. We do not sell your personal information under any circumstances.

By using ExtractHelp's services, you agree not to engage in any of the following prohibited activities. Violation of these restrictions may result in immediate termination of your account, forfeiture of any payments made, and potential legal action.

• Illegal Data Use: You may not use any data extracted by ExtractHelp for purposes that violate applicable laws, including spam campaigns, fraudulent activities, identity theft, or harassment.
• Private Data Scraping: Requesting the extraction of private, confidential, or protected personal data that is not publicly available, or data behind authentication walls without proper authorization.
• Unauthorized Resale: Reselling, sublicensing, or redistributing data delivered by ExtractHelp without explicit written consent. Data is licensed to the purchasing client only.
• Misrepresentation: Providing false information when registering, placing orders, or communicating with our team. Any impersonation of individuals or businesses is strictly prohibited.
• Malicious Use: Using our services or deliverables for purposes that could harm third parties, damage reputations, or facilitate cyberattacks, phishing, or any form of online fraud.
• Intellectual Property Theft: Attempting to reverse-engineer, copy, or replicate ExtractHelp's proprietary tools, scripts, or methodologies without permission.
• Competitive Intelligence Misuse: Using competitor data scraped for one client to benefit another client or third party not party to the original order.

ExtractHelp provides data services "as is" and makes no guarantees beyond those explicitly stated in our project agreements and Guarantees page. To the maximum extent permitted by applicable law, ExtractHelp and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes, without limitation, loss of profits, data, business goodwill, or other intangible losses resulting from: (i) your use or inability to use our services; (ii) any changes made to the service; (iii) unauthorized access to your data; (iv) technical failures or inaccuracies in the data delivered; or (v) any other matters relating to our services.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so the limitations above may not apply to you in their entirety. Where such laws apply, liability will be limited to the greatest extent permitted.

Either party may terminate their service relationship with ExtractHelp at any time. The conditions for termination vary depending on the type of engagement — one-time project or recurring subscription.

• Client-Initiated Termination: Clients may cancel recurring subscriptions with 7 days' written notice before the next billing cycle. One-time projects cannot be cancelled once work has commenced. Any payments made for initiated projects are non-refundable unless delivery fails.
• ExtractHelp-Initiated Termination: We reserve the right to terminate any agreement immediately, without notice, if a client violates these Terms, engages in fraudulent behavior, or uses our services for prohibited purposes.
• Mutual Agreement: Both parties may mutually agree to terminate an ongoing engagement. In such cases, the client will be refunded for any undelivered work proportionally.
• Effect of Termination: Upon termination, the client loses access to any ongoing services. Delivered data remains the property of the client. Outstanding invoices remain due and payable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. By using our services, you consent to the exclusive jurisdiction of the courts located in Punjab, Pakistan for the resolution of any disputes arising out of or relating to these Terms.

For clients based outside of Pakistan, international commercial arbitration may be agreed upon as an alternative dispute resolution mechanism, subject to mutual written agreement. The language of arbitration shall be English.