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At ExtractHelp, we are fully committed to protecting your personal information and your right to privacy. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Welcome to ExtractHelp ("we," "our," or "us"). ExtractHelp is a professional data extraction and intelligence agency headquartered in City Arifwala, Punjab, Pakistan. We provide web scraping, lead generation, data enrichment, automation solutions, data analytics, and virtual assistant services to businesses worldwide.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://extracthelp.com/, engage with our services, or communicate with us through any of our official channels.
This policy applies to all personal information we process regardless of the medium used (website, email, WhatsApp, phone, or any other communication channel). We may update this policy periodically — we will notify you of any material changes via email or a prominent notice on our website.
We operate in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws in jurisdictions where we serve clients. Our data practices are designed to exceed minimum legal requirements, not merely satisfy them.
We collect different categories of personal information depending on how you interact with us. The categories below outline all data types we may process.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, job title, company name | Contact forms |
| Contact Data | Email address, phone number, WhatsApp | Direct submission |
| Project Data | Service requirements, target URLs, file uploads | Consultations |
| Financial Data | Payment method type (not card numbers) | Payment processors |
| Technical Data | IP address, browser type, device, OS, cookies | Automatic |
| Usage Data | Pages visited, links clicked, time on site | Analytics |
| Marketing Data | Newsletter preferences, communication history | Opt-in forms |
| Communication Data | Email content, chat messages, project notes | Direct communication |
Information You Provide Directly: When you fill out our contact form, request a free consultation, subscribe to our newsletter, place a service order, or communicate with us via email, WhatsApp, or any other channel, you voluntarily provide us with personal information.
Information Collected Automatically: Like most websites, we automatically collect certain technical and usage data when you visit our website. This includes your IP address, the pages you visit, how long you spend on them, and other standard web analytics data. This information helps us understand how our website is being used and how we can improve it.
Information From Third Parties: We may receive information about you from third-party platforms such as LinkedIn, Fiverr, Upwork, or other freelancing and B2B platforms where we maintain a professional presence. We only process this information in accordance with the terms of those platforms and this Privacy Policy.
We process your personal information for specific, explicit, and legitimate purposes. We never use your data in a way that is incompatible with the purpose for which it was originally collected. Below are the full purposes for which we use your information:
Under the GDPR and similar privacy frameworks, we must have a lawful basis for processing your personal data. We rely on the following legal bases, depending on the specific processing activity:
| Legal Basis | When We Use It | Example |
|---|---|---|
| Contract | Processing necessary to deliver your ordered service | Processing your order and delivering data files |
| Consent | Where you have clearly opted in | Newsletter subscriptions, marketing emails |
| Legitimate Interest | Our reasonable business interests that don't override your rights | Website analytics, fraud prevention |
| Legal Obligation | Required by applicable law | Tax records, responding to court orders |
| Vital Interests | Protection of life (rarely applicable) | Emergency situations only |
Where we rely on legitimate interests as our legal basis, we have carefully considered whether those interests are overridden by your rights and freedoms. You always have the right to object to processing based on legitimate interests — please see Section 08 for details on exercising your rights.
Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal. To withdraw consent, simply contact us at info@extracthelp.com.
We take data sharing extremely seriously. We do not sell, rent, or trade your personal information. We only share your data in the limited circumstances described below, and always with appropriate safeguards in place.
With Our Team Members: Only ExtractHelp team members who have a direct need to access your project information — such as your dedicated project manager or the data expert assigned to your project — will have access to your data. All team members are bound by confidentiality agreements.
With Service Providers (Processors): We use a limited number of carefully vetted third-party service providers who process data on our behalf. These include web hosting providers, email delivery services, payment processors, and analytics platforms. Each service provider is bound by strict data processing agreements and may only use your data as instructed by us.
With Payment Processors: When you make a payment, you are interacting directly with payment processors such as Wise, Payoneer, Stripe, or Binance. These processors have their own privacy policies and security measures. We receive only confirmation of payment and the minimum information needed to reconcile your account.
Legal Disclosures: We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to: (a) comply with legal obligations; (b) protect the rights or property of ExtractHelp; (c) prevent fraud or criminal activity; or (d) protect the personal safety of our clients or the public.
Business Transfers: In the unlikely event that ExtractHelp merges with or is acquired by another company, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our site, remember your preferences, and deliver a consistent experience. We use the following types of cookies on the ExtractHelp website:
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention principles are as follows:
When data is no longer needed, we securely delete or anonymize it in a manner that makes recovery impossible, using industry-standard data destruction methods.
We take the security of your personal information very seriously and have implemented comprehensive technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
All data transmitted between your browser and our website is encrypted using industry-standard 256-bit SSL/TLS encryption. Look for the padlock symbol in your browser's address bar — that's your assurance that your connection is secured.
All project files, client data, and personal information are stored on encrypted, access-controlled servers. Access is strictly limited to authorized team members with a legitimate need to view the data.
We enforce strong password policies, multi-factor authentication (MFA), and role-based access controls across all internal systems. Only personnel who need access to specific data have it — the principle of least privilege.
We conduct regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems before they can be exploited.
In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant data protection authorities within 72 hours of becoming aware of the breach, as required by GDPR.
While we take every precaution to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. If you have any concerns about the security of your data, please contact us immediately at info@extracthelp.com.
Our website and services integrate with a number of trusted third-party services. Each of these services has its own privacy policy and data practices, which we encourage you to review. Below are the key third-party services we use and what data they access:
| Service | Purpose | Data Accessed | Their Policy |
|---|---|---|---|
| Google Analytics | Website analytics | Anonymized usage data, IP | View Policy |
| Stripe | Payment processing | Payment details (not stored by us) | View Policy |
| Wise | International payments | Payment confirmation data | View Policy |
| Payoneer | International payments | Payment confirmation data | View Policy |
| WhatsApp Business | Client communication | Messages, contact info | View Policy |
| Mailchimp / Email Provider | Newsletter delivery | Email address, open/click data | View Policy |
| WordPress / Hosting | Website hosting | Server logs, IP addresses | View Policy |
Our website may also contain links to external websites, social media platforms (Facebook, Instagram, LinkedIn, Twitter/X, Pinterest, YouTube, Medium), and other third-party resources. Clicking on these links will take you away from the ExtractHelp website, and we are not responsible for the privacy practices of those external sites.
ExtractHelp's website and services are intended exclusively for business and professional use by individuals who are at least 18 years of age. Our services are B2B (business-to-business) in nature and are not directed at, marketed to, or intended for children under the age of 16.
We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16 without verified parental consent, we will take immediate steps to delete that information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@extracthelp.com so that we can take appropriate action.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Comprehensive policy overhaul. Added GDPR, CCPA, and PDPA compliance sections. Expanded data retention schedules, added third-party service table, and restructured all sections for clarity.
CurrentAdded cookie policy, updated payment processor list to include Binance and Wise. Added WhatsApp as an official communication channel with associated data handling notes.
v2.0First published version of the ExtractHelp Privacy Policy, covering foundational data collection, usage, and contact information.
v1.0Depending on your location, you may have significant rights over your personal data. We are committed to respecting and facilitating those rights — simply get in touch and we will respond within 48 hours.
You have the right to request a complete copy of the personal data we hold about you, free of charge. We will provide your data in a clear, portable format within 30 days.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it immediately. Just send us the corrected details.
Also known as the "right to be forgotten." You can request that we permanently delete all personal information we hold about you, subject to any legal retention obligations we may have.
You have the right to ask us to pause the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another service provider.
You can object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will stop processing unless we can demonstrate compelling grounds.
You have the right not to be subject to a decision made solely by automated processing — including profiling — that produces significant legal or similarly significant effects on you.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails or by contacting us directly. All opt-out requests are processed within 5 business days.
We use a minimal set of cookies that are essential for the website to function correctly, and others that help us improve your experience. You can control optional cookies through your browser settings.
Our team takes your privacy seriously. If you have any questions, concerns, or requests regarding this policy or your personal data, don't hesitate to reach out.